Q4 2020 online survey in Asia-Pacific of more than 800 IT and telecom decision makers regarding communication and collaboration solutions


DUBLIN, September 24, 2021 / PRNewswire / – The “Navigation Digital Transformation Through COVID-19 and Beyond, Asia Pacific“the report was added to ResearchAndMarkets.com offer.

This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries and regions of the world. The survey was conducted in November and december 2020 and the following respondents qualified.

The overall goal of the research is to measure the current use and future decision-making behavior of communication and collaboration solutions across verticals, customer segments, professional roles and geographic regions.

Specifically, this study provides data on adoption drivers and constraints, deployment plans, perceived benefits and concerns, and allocated budgets for the following technologies and tools:

  • Business telephony
  • Video conference
  • Team collaboration
  • Instant messaging and presence
  • Mobile app
  • Artificial intelligence (AI)
  • Big data and analytics
  • Customer experience management
  • Other transformative technologies

Key Asia Pacific the countries covered in this research are

  • Australia
  • China
  • India
  • Japan
  • Singapore

Main topics covered:

1. Research objectives and methodology

  • Research objectives
  • Research methodology
  • Distribution of the sample by country

2.Profile of the respondent and the organization

  • Respondent Profile – Decision-Making Authority
  • Respondent Profile – Familiarity with IT Budget
  • Respondent Profile – Involvement in IT Procurement
  • Organization Profile – Industry Segments
  • Organization Profile – Organization Size
  • 2019 annual turnover of the Organization
  • Estimation of the evolution of the organization’s revenues in 2020

3. Summary of the main findings

4. Digital transformation strategies

  • Key business goals
  • Main IT challenges
  • Current stage of the digital transformation strategy
  • Barriers to purchasing transformative technologies
  • Priority departments for investment in digital transformation
  • Measuring the success of digital transformation
  • Departments leading the adoption of digital solutions

5. Impact of COVID-19

  • Impact of COVID-19 on the organization
  • Top countries with low employee morale due to COVID-19
  • Main IT challenges in supporting remote work
  • Impact of COVID-19 on technology investments
  • Impact of COVID-19 on digital transformation goals
  • Impact of COVID-19 on technology to monitor office security
  • Impact of COVID-19 on technologies for remote workers
  • Impact of COVID-19 on physical office space and real estate
  • Technological prioritization planned after COVID-19
  • Focus on the organization after COVID-19

6. Future of work

  • Current status of working from home
  • Evolution of the workplace over the next year
  • Upholstered desks within organizations
  • Future expectations for office space
  • Future investment in open offices
  • Prioritization of future investments

7. Migration to the cloud

  • Future deployment in the cloud
  • Selecting Cloud or Cloud Communications Provider

8. Communications and Collaboration – Overall

  • Use of communication and collaboration tools
  • Deployment of communication and collaboration tools
  • Communication and collaboration solutions Investment drivers
  • Determinants of not investing in communication and collaboration technologies
  • Communication and collaboration environments

9. Trends in video collaboration

  • Technologies used in meeting rooms today
  • Video technologies used today in small meeting rooms
  • Video technologies used today in medium to large meeting rooms
  • Use of videoconferencing solutions
  • In-room videoconferencing device purchasing factors
  • Features missing in room video conferencing devices

10. Trends in AI and Big Data Analytics

  • Top reasons to invest in AI
  • Importance of AI to Improve Business Communications and Contact Center Capabilities
  • Expected Benefits of Using AI to Improve Business Communications and Contact Center Capabilities
  • Risks associated with the use of AI
  • Key buying factors in selecting big data analytics solutions
  • Missing Features in Big Data Analytics Solutions

11. Apps and devices for mobile workers

  • Number of mobile applications provided to employees
  • Plans to introduce additional mobile applications
  • Categories of workers equipped with mobile applications
  • Tactics to encourage the use of mobile applications
  • Unauthorized use of mobile applications
  • Top Reasons to Provide Mobile Apps to Employees
  • Top reasons for not providing apps to employees
  • Importance of the use of mobile applications
  • Company support for BYOD
  • Support for personal mobile devices
  • Support for mobile operating systems
  • Expectations for implementing BYOD
  • Use of mobile devices
  • Privileged strategic partner for mobile applications
  • Main potential benefits of 5G connectivity
  • Knowledge of 5G network slicing capabilities
  • Mobile application deployment preferences
  • Selection criteria for mobile application partners
  • Value of integrated web portals for tracking mobile resources

12. Communications and collaboration – Investment factors

  • Factors for investing in communications and collaboration
  • Impact of COVID-19 on 2020 revenue
  • Estimation of the evolution of IT / telecoms budgets in 2021
  • Percentage of revenue allocated to IT / telecom budgets

13. Conclusion

For more information on this report, visit https://www.researchandmarkets.com/r/74xg63

Media contact:

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SOURCE Research and Markets

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