Telecommunications Department Launches New Reforms Streamlining KYC Process


For the contactless, customer-centric and secure KYC process, the DoT has launched three new avenues.

New Delhi: The Department of Telecommunications (DoT) on Tuesday began implementing new telecommunications reforms by streamlining the KYC (Know Your Customer) process. The Union Cabinet last week approved a series of measures for its cash-strapped telecommunications sector, including a four-year moratorium on over-the-air payments owed to the government and 100% automatic FDI in the area.

The department said, “Client consent has been made mandatory in case Aadhaar is used and demographic details are obtained electronically from UIDAI.”

For the contactless, customer-centric and secure KYC process, the DoT said it has implemented three new methods.

1) e-KYC based on Aadhaar: The process has been reintroduced for new mobile phone connections. The service providers will be invoiced Re 1 per customer authentication by the UIDAI for this dematerialized and digital process.

2) Auto-KYC: The issuance of the mobile connection is done through an online application / portal based process where customers can request a connection at home or office and can get their SIM card delivered to the door using documents electronically verified by UIDAI or DigiLocker.

3) Connection conversion based on OTP: Implementing the OTP-based conversion process allows a subscriber to convert their mobile connection from prepaid to postpaid and vice versa virtually via OTP-based authentication.

Aadhaar is a 12-digit identification number issued by UIDAI.

Currently, a subscriber must visit a point of sale (PoS) unit with original identity documents and proof of address for KYC verification.


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